Category

With the help of Category auto response, you can send Magento store categories list to your Facebook messenger subscriber. By configuring relevant keywords and sentence messenger chatbot shows categories while matching the keywords. To add category auto response, navigate to Automation > Auto response page and click on CATEGORY tab.

Same as others tab, you can configured auto respond card shows you keywords and their respond category id's while matching all those keywords. Each card incorporate with buttons for preview, edit and delete for particular respond card. By clicking on ADD NEW REPLY you can create a new keyword category response for user inputs.

Configuration

If user says something similar to:

Mention your desired keywords or sentence for reply. Use comma (,) or tab to add multiple keywords or sentence.

Before replies

Enter your personalize text which will send to page subscriber before showing category or product response. You can use predefined variables of Facebook page subscriber and emoji's.

Supported Variable	Value
{{first_name}}	This variable will be replace with page subscriber first name
{{last_name}}	This variable will be replace with page subscriber last name
{{customer_name}}	This variable will be replace with page subscriber full name
{{gender}}	This variable will be replace with page subscriber gender
{{page_name}}	This variable will be replace with Facebook page title

Category

Inside section you can configure response template for category listing.

You'll find below fields by expanding Category Details section.

• ID fields contains comma separated list of Magento category id.

• Title field will be appear beneath the category image, you can utilize emoji's and predefined variables to personalize title text.

• Title for category products button field value is used for call to action button for category products.

  Support Variables	Value
  {{name}}	Replace with category name
  {{description}}	Replace with category description. **Note: HTML tags are converted to plain text while replacing value.

Product

This configuration is applied for product listing carousal.

• Title field value will be shown below the product image, you can use emoji's and predefined variables to make it more attractive.

• Subtitle value is used for extra information about particular product. Customize this field with emoji's and predefined variables.

• Add "View" button is the optional call to action button will be rendering to individual product listing, if enabled your entered text will be appear in CTA button.

• Add "Add to cart" button is another optional call to action button similar to View. While clicking on this button recipient will be redirect to Magento store and product will be added to their cart.

Supported Variable	Value
{{name}}	This variable will be replace with actual product name
{{sku}}	This variable will be replace with product SKU
{{description}}	Product description will be set to this variable
{{short_description}}	This variable will be replace with product short description
{{currency_symbol}}	This variable will be replace with Magento store base currency symbol
{{price}}	This variable will be replace with product final price

NOTES: 1. Each fields have their characters limitation as per Facebook message limit, you can find remaining character counter while focusing any of this field. 2. You need to set Enable for Shop Now attributes to listing category in messenger. See this configuration for more details. 3. Check keywords priority on this link before configure auto response.

If any response have similar keywords then the newest reply will be send to recipient. We recommend to ignore duplicate keywords in multiple auto response.

You can submit your concerns to our help center.