If you want to know what's your page subscribers trying to find? Keywords report helps you to identify and shows you popularity of entered keywords in your Facebook chatbot. You'll get keyword reports under Report page KEYWORDS tab which looks like below screen.

This report shows you numbers of times for individual keyword was entered by subscribers. Note that, the hits will be incremented based on in-case sensitive pattern match, that means "thank you" and "Thank You" will be considered as same keyword. By clicking on search icon, you'll filter this report with search string.

This report helps you to configure keywords auto response under Shopping bot and Auto Response.

If you have any query, you can submit your concerns to our help center.