We build this feature to allows you to managed your Facebook page inbox conversation within the Botgento dashboard. You can communicate and response your subscribers queries without any delay.
To access your Facebook page live chat, head over to Botgento > Live Chat page. The live chat window is divided into three section subscribers list, chat messages / history and selected subscriber details.
Inside this section, you'll find all subscribers who're opted in your Facebook page bot. For your ease of use, we added quick search, live chat state (active / inactive) and sorting function which will help your to jump your conversation more quickly.
With the help of top search bar, you will find your subscribers by their name. Searching will be perform to selected state of chat status.
You can categorize your subscribers by active if they currently communicate with them and marked them as inactive once wrapped the conversation. Toggle subscribes by their state with the help of Active / Inactive drop down selection. By selecting any subscriber's you will get the MARK AS ACTIVE and vice-versa button to change the state of their conversation.
You'll able to sort your subscribers list by newest and oldest first by message sending time.
Here, you'll get the messages conversation between you and your subscribers. You can draft and send messages to your subscriber using text area locate beneath the chat history panel.
Botgento allows you to send plain text, emoji's, attachments and images to selected subscriber.
This section will shows you details about selected subscribers. Within same section, you'll find pause automation timer so subscriber won't received any automated messages during live chat session.
You can submit your concerns to our help center.