Yes indeed, Botgento requires minimal dependency from your store. Please check below table for compatibility and versioning of platforms.
In such cases follow below steps:
Clear Magento cache
Logout from backend
Login again and try to access Botgento configuration
Botgento service is depends upon individual websites, so we built our extension to work with website scope. Please change your current configuration scope to website for which you want to enable Botgento services.
API Token is used for security reason, so without valid API token your store didn't connect synchronize data with Botgento. You don't need to enter this setting, instead finish configuration wizard of particular website in your Botgento Dashboard.
There are many reasons for this, but the common is cronjob. Make sure your store cronjob is enabled and running without any error.
We missed something, submit your concern at Botgento support.