For Magento 1

Compatibility

• Magento CE 1.7.x, 1.8.x, and 1.9.x

• Magento EE 1.13.x and 1.14.x

Prerequisites

• Backup your Magento store file system and database before uninstalling the extension.

• Recommend to perform on a development server.

• Highly recommend contacting your technical team for this operation.

User guide for uninstalling Botgento extension for Magento 1 using FTP

To uninstall the extension in Magento 1 using FTP, follow below steps:

Step 1: Connect your Magento store server with FTP or SFTP client.

Step 2: Enabled Magento maintenance mode

• Create maintenance.flag file on your Magento 1 root folder.

Step 3: Disable System Cache and Compilation

• Disable store cache from System >> Cache Management inside Magento Admin panel.

• Disable compilation if enabled within the System >> Tools >> Compilation page (optional).

Step 4: Disable module loading from the module configuration file

• Open MAGENTO_ROOT/app/etc/modules/Botgento_Base.xml file and replace <active> tag value to false.

<active>false</active>

Step 5: Deleted listed tables from Magento store database:

• al_botgento_users

• al_botgento_data

• al_botgento_sync_attributes

• al_botgento_sync_log

• al_botgento_subscriber_quote_mapping

• al_botgento_instock_alert_subscriber

Step 6: Delete the Botgento extension core config entries from core_resource table. Use below MySQL query for the Botgento related entries:

SELECT * FROM `core_resource` WHERE `code` LIKE '%botgento%';

Step 7: Remove all sub-directories locate under MAGENTO_ROOT/var/cache.

Step 8: Enable System Cache and Compilation

• Enable store cache from System >> Cache Management inside Magento Admin panel. Perform cache clean if required.

• Re-indexed Catalog, Categories, Store Config data if required.

• Re-compile code inside the System >> Tools >> Compilation page and enable compilation if your store previously running on compilation mode(optional).

Step 9: Remove maintenance.flag file from Magento root directory to disable maintenance mode.

Step 10: Check core storefront pages home, categories listing, product detail page, cart/checkout page. Also, check if your website is fully functional or not. Contact your technical team if you are running any issue.

Botgento does not liable for any loss of data or broken functionality which already exists before deleting the extension. In case, you face any issue with Botgento extension, please contact immediately at [e-mail]. See our terms and conditions for more detail.